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FAQs
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How soon will my order ship?Current production time is 2-4 business days. Once your order ships, you will recieve an email with tracking included. You then should recieve your happy mail in 2-7 buisness days depending on the location. If you need it faster than this, please let me know and I'm sure we can get it to you quicker.
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How do I get free shipping?Want free shipping?? It's easy! Just make sure you have $25 or more in your cart. No coupon code needed! You do have to make sure you are over the $25 after any discount is applied as well.
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Can I request a custom set of bows or clips?For sure! I love creating custom orders so please email sweetelliemaeshop@gmail.com or message me on social media and I can help create what you need.
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Can I send an order as a gift?Of course you can! Just put the recipients name and address in the ship-to fields. Leave a note on your order telling me that it's a gift and leave a personal message if you would like. I will be sure to make sure there is no invoice sent with the package and write out your note for you!
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What is your return policy?We usually handle all issues case by case. All sale items are final. However, you may cancel your order before shipment for a full refund. An email will be sent once your item has shipped. If we made a mistake with your order, please email us at sweetelliemaeshop@gmail.com and we would be happy to help! We also know that our items are handmade so if there is any issue with a clip coming unattached or problems with your bow coming apart, please email with pictues so we can help!
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Can I add to my order if I already have an order placed?Yes! I will always combine orders as long as you message me or leave a note to make sure I see that you have placed another order. I will refund any shipping overages and apply free shipping if your order qualifies for free shipping amount of $25 total.
About Us: FAQ
Any More Questions?
Send me an email and I'll help get them answered
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